POLICIES

RAVEAIRSOFT, CORPORATE POLICIES.

Company policies are essential to ensure a transparent and satisfying shopping experience for customers. RAVEAIRSOFT is committed to providing clear and detailed information regarding its shipping, return and refund policies, ensuring that every customer is well informed before making a purchase.

Our shipping policy includes the use of express couriers, with estimated delivery times between 24 and 48 hours. This approach ensures that products reach customers quickly and safely. The flat rate for shipping is €9.90, valid up to a maximum weight of 20 kg. For shipments exceeding this limit, a new shipment will be made.

Regarding returns, RAVEAIRSOFT offers a 30-day period to request a return after receiving the item. It is important that the product is in the same condition in which it was received, unused and with all tags and original packaging. In the event of defects or errors in the order, it is essential to contact customer service immediately to resolve the issue.

Additionally, for customers in the European Union, there is a 14-day right of withdrawal, during which you can cancel or return your order without providing any justification. Again, the product conditions must be respected.

RAVEAIRSOFT is committed to customer satisfaction and for this reason, refunds are processed within 10 business days of receiving and inspecting the return. It is important to note that it may take additional days for the refund to appear on the original payment method.

Finally, for replacements, the most effective method is to return the item received and, once the return is accepted, proceed with the purchase of the new item. This approach ensures that customers receive what they want in a timely manner.

For further information or questions regarding RAVEAIRSOFT policies, customers may contact customer service at the email address provided.